Privacy Policy

Effective Date: 2/10/2023

SurveyGo (“we” or “us”) prioritizes the privacy of our users (“you”). This Privacy Policy explains our practices regarding the collection, use, protection, and disclosure of your information across our digital platforms, including our website at www.surveygo.org (“Website”) and the services offered through our Website (“Services”).

Consent

By using our Website and Services, you consent to the collection, use, and sharing of your personal information as described in this policy. If you do not agree with our practices, please refrain from using our Services.

I understand that I can opt-out of receiving text messages at any time by responding with STOP. I can reply with HELP to get help. Message and data rates may apply depending on your mobile carrier. Message frequency may vary.

Information We Collect

We gather information about you through various means when you use our Website and Services:

  • Personal Information: Directly from you, such as your name, email address, and telephone number, along with any other information you choose to provide.
  • Non-Personal Information: Automatically as you navigate the site, including your IP address, browser type, and operating system.
  • Usage Data: Collected using cookies and similar technologies, reflecting your activity on our Website.

Use of Your Information

We use the information collected to:

  • Provide, maintain, and enhance our Services;
  • Communicate with you about your account or transactions and send updates about features and services;
  • Offer customer support and respond to your inquiries and feedback;
  • Conduct research and analysis to better understand our users and deliver personalized experiences.

Sharing of Your Information

We do not share SMS originator opt-in data or consent with third parties, except in limited cases such as:

  • Legal and Regulatory Obligations: Compliance with legal requirements such as subpoenas or court orders.
  • Protection of Rights and Safety: Actions necessary to protect the safety, rights, or property of our users, the public, or SurveyGo.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction but will continue to be protected under this policy.

Transparency and Control

Our commitment to transparency means you always have access to your information, and you can request corrections, deletions, or modifications at any time.

Service Providers

Our vendors and service providers who assist in operating and improving our services are strictly prohibited from using personal data for any purpose other than performing the services we contract them for, and they are bound by confidentiality and data security obligations.

Security

We implement robust security measures to safeguard your personal information from unauthorized access, use, alteration, and disclosure. Despite these efforts, the inherent nature of the Internet means we cannot guarantee absolute security.

Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal data from children under this age. If we learn we have collected such information, it will be deleted promptly.

Your Data Rights

You have rights regarding your personal information, including accessing, correcting, updating, or deleting your data.

Changes to This Privacy Policy

We may update this policy periodically. The updated policy will be indicated by a revised “Effective Date” and will be effective upon posting to our Website.

Contact Us

For any questions or concerns about this policy, our privacy practices, or if you wish to exercise your rights, please contact us at support@surveygo.org.